Terms & Conditions

Reservations

In order to make a reservation, you must fill in the Reservation Form on our booking system and provide your credit card details. All foreign currencies will be automatically converted to the local Peso, the Philippines currency. Due to high levels of bookings at certain times of the year, we cannot guarantee that every booking will be successful, so it is advisable to book as far in advance as possible.

Payment Policy

The total amount payable for the accommodation of your stay at Kasai Village Dive & SPA Resort (including applicable taxes and service charges) will be charged to your credit card at the time of confirming your reservation, whether through our reservations system or an external one, including online booking sites.

Cancellation Policy

All cancellations must be submitted in writing. Cancellations within 30 days prior to the arrival date will not receive any refund, cancellations outside of these 30 days will receive a 50% refund of the amount paid.

Responsibility

Kasai Village Dive & SPA Resort cannot accept responsibility for loss or damage to any property or personal items or equipment belonging to guests during their stay with us, including during any activities or excursions you may be involved in around the resort. We also cannot accept responsibility for any delays, expenses or inconveniences caused by events we cannot control – such as the late arrival of international or domestic flights, fires, floods, severe weather, civil disturbances, acts of God, acts of Government or the failure of any kinds of equipment or machinery.

Government Tax & Service charges

All Kasai Village Dive & SPA Resort prices are inclusive of local and government taxes.

Scuba Diving Note

All our guests must book their diving with Kasai Village. If guests book diving from another dive operator there will be a surcharge fee added to the room bill of P3,500.00 per person per day.

Travel agencies and other partners will receive applicable Terms & Conditions direct from our office on request.